Dateolicious mobile app
App Help
Help for the Dateolicious dating app on Android and iPhone: sign in, finish your profile, manage purchases and get support.
Signing in and verification
Continue with Google on Android, Continue with Apple on iPhone, or use your verified email and password. Return with the same method you originally used; matching email addresses do not automatically link accounts.
For email signup, enter the six-digit code on the verification screen. Codes expire after 10 minutes. Check your spam folder, use the newest code, and wait for the resend countdown. After restarting, you may need to re-enter your password before resending.
Finishing signup
After verification, complete your basics and birthday, matching preferences, location, and photos. You must be at least 18. Postal code and device location are optional; you can enter your country and city manually.
If your account was created but a photo failed, use Continue photo uploads. Successfully uploaded photos are saved, so you can retry the remaining uploads. If your verification session has expired, sign back in using the original method.
Profile and photo help
Open Profile to edit your details, headline, biography and photos. Choose a JPEG or PNG image up to 8 MB. Select your main photo first; additional photos can be added later.
If the photo picker is empty, add a photo to your device or choose another available folder. If an upload fails, check your connection and retry. Only upload images you have permission to use.
Matches, messages and events
If discovery is empty, review your matching preferences and filters, then refresh. If messages or events do not load, check your connection and retry. Events are available only where events have been published; an empty list does not mean your account is broken.
Use the report or block controls when another member behaves inappropriately. Contact support if those controls are unavailable or you need help with a serious incident.
Purchases and subscriptions
Use the same Google Play or Apple account that made the purchase. Try Restore purchases in the app settings if an eligible purchase is missing. Contact support with the store order reference and the error message; never send full payment details.
Manage renewal through the store that billed you. Uninstalling the app does not cancel a subscription. Refund eligibility is determined by the applicable store rules and your legal rights.
Account access and deletion
For an email/password account, use Forgot Password on the sign-in screen. For a Google or Apple account, use that provider to sign in. Adding or disconnecting a login method requires confirmation of an existing method in Settings.
Open Profile, Settings, then the account pause/delete option. If deletion is unavailable or you cannot sign in, contact support to request account deletion. We may need to verify account ownership without asking for your password or verification code.
Reporting an app problem
Tell support your device model, operating system, app version, what you were doing, and the exact error. Remove passwords, verification codes, tokens, private messages and payment details from screenshots before sharing them.