Returns & Refunds
Shop with confidence. Stay Dateolicious. We want you to love what you ordered, and we're here to help if something isn't right. Here's how returns, refunds, and order issues work.
Contact us within 14 calendar days of delivery for eligible merchandise.
Approved refunds generally go back to the original payment method.
Our team can review damaged, defective, or incorrect orders.
1. Return Eligibility
Eligible merchandise may be returned if you contact us within 14 calendar days of delivery. To qualify, the item must be unused, unworn, and in its original condition, with original tags and packaging where applicable.
Please provide an order number or other proof of purchase. All returns require authorization before you ship anything back.
2. Non-Returnable & Final Sale Items
Some items cannot be returned or exchanged for a change of mind, including:
- Candy and confectionery, due to food safety and hygiene considerations.
- Personalized or custom-made merchandise.
- Limited-edition products clearly marked final sale.
- Gift cards, except where required by law.
- Used, washed, worn, or altered products.
These exclusions do not remove rights or remedies that apply to damaged, defective, incorrect, or otherwise nonconforming products under applicable law.
3. Damaged, Defective, or Incorrect Orders
Something wrong with your order? Please contact us as soon as possible and include your order number, checkout email, a brief description of the issue, and clear photos of the item and packaging when available.
Keep the item and its packaging until we've reviewed your request. Depending on the circumstances and applicable law, a resolution may include a replacement, refund, or another appropriate remedy.
4. How to Request a Return
- Contact support within 14 days of delivery for an eligible item.
- Share your details: order number, item, and reason for return.
- Wait for authorization and return instructions from our team.
- Pack and ship the approved return following those instructions.
Please do not mail items back without receiving return authorization.
5. Refund Processing
After an authorized return is received and inspected, we'll let you know whether your refund is approved. Approved refunds are generally issued to the original payment method. Your bank or payment provider may need additional time to post the funds.
Original shipping fees are generally non-refundable unless required by law or otherwise approved. Return shipping for ordinary eligible returns may be the customer's responsibility.
6. Exchanges
Direct exchanges aren't guaranteed and depend on stock and eligibility. If you need another size, color, or item, contact support to see whether a return and separate purchase are possible. Final-sale items are not eligible for discretionary exchanges.
7. Seasonal & Valentine's Day Merchandise
Some Dateolicious gifts and seasonal products are made for special occasions. Please review the product details, production window, and estimated shipping timeline before ordering.
Personalized items, confectionery, and limited releases designated as final sale generally cannot be returned for a change of mind. Delivery by a particular holiday is not guaranteed unless expressly confirmed at purchase.
8. Lost or Missing Deliveries
If your shipment is delayed or missing, check the tracking information first. If tracking shows delivered but you cannot locate your package, check the delivery area and contact the carrier. You may also contact Dateolicious support so we can review the available shipment details and help with next steps.
This policy does not limit consumer rights or remedies required by applicable law. Policies may be updated for future orders; the terms applicable to your purchase and mandatory legal protections continue to apply.